Operations and Technology Manager

Operations · Washington, District of Columbia
Department Operations
Employment Type Full-Time

Job Title: Operations and Technology Manager


Position Status: Full-time, salaried, exempt


Work Location: Washington, D.C.


Posting Date: 7/21/21


Position Summary:

Free Press is working to create a world where people have the information and opportunities they need to tell their own stories, hold leaders accountable, and participate in our democracy. 


The operations and technology manager ensures our organizations and staff have the knowledge, tools and equipment to safely and efficiently conduct their work. They foster and maintain a culture of digital and physical security awareness, with a focus on personnel, information, work locations, and events.  The operations and technology manager wears many hats, loves all things technology, and thrives on helping people solve problems. They are adept in supporting staff with diverse communication and work styles and differing degrees of comfort and skill using a wide range of technology. They find joy in anchoring a high volume of routine work while planning and implementing several special projects each year. 


The operations and technology manager reports to an executive team member and leverages their technology, operations and security expertise in conjunction with the other operations team member. This position regularly liaises with staff across the organization as well as retained consultants, vendors and service providers. This job requires flexibility in work schedule, generally aligning to U.S. East Coast hours and also supporting staff across all U.S. time zones. This position requires evening and weekend work during peak campaign cycles or in the lead up to special events. Regular local, regional and national domestic travel is required, including to events or meetings hosted by others is expected once the pandemic is under control.


Free Press is composed of two separate organizations, Free Press and Free Press Action Fund. Both entities share the same overall mission and employees will have time assigned to one or both entities. This job description refers collectively to the two organizations under the name “Free Press.”


Primary Responsibilities:


Risk Assessment and Mitigation: 

  • Work with our seasoned security thought leaders to continually assess and mitigate risks to Free Press personnel, information, offices and overall operations 
  • Work in a team approach to create and foster a security-aware culture with an emphasis on training, support and proactive planning
  • Use and innovate existing policies, procedures, checklists and incident reporting systems and protocols 
  • Support proactive risk mitigation efforts related to in-person and virtual events, program/project launches and peak cycles of advocacy work
  • Serve as a key member of our crisis response team and security point team


Information Technology:

  • Serve as the primary point of contact with retained information technology service providers and a wide range of licensed software service providers; manage existing service agreement terms, monitor renewals, and negotiate enhanced features as needed
  • Serve as “super-admin” for cloud related services (password vaults, document retention, e-mail, calendaring, messaging apps, etc.); ensure staff are adhering to usage terms of service; oversee routine updates to various products; and communicate with the whole organization about issues impacting functionality of day-to-day software and services
  • Anchor maintenance, adoption and training on Salesforce CRM, in conjunction with the retained CRM vendor; support development and digital team usage by performing routine daily/weekly/monthly CRM tasks
  • Provide direct support to staff to help them access the various “tech support/help desk” systems offered by our core service providers and vendors. Supplement these external resources with direct support as needed

 

Build Individual, Team and Org-Wide Knowledge:

  • Routinely seek out resources and professional networks that will help the operations team build knowledge and support the adoption and use of new technology, and physical and digital security protocols
  • Ensure timely research, acquisition, implementation and integration of new tools to facilitate our staffs’ work. (e.g.  messaging tools, project management tools, communications tools, etc.) 
  • With retained consultants, design and deliver trainings for staff to help build a security aware culture
  • Develop and implement trainings for staff on use of existing or new technology


Personnel On-boarding and Off-boarding:

  • Work with operations team members and retained service providers to prepare for the arrival of all new hires and for smooth departures when employment or internship ends.
  • Provide orientation and training of new staff regarding information technology and security


Equipment & Furnishings:

  • Oversee rotational upgrade/replacement plan for computers and peripherals in accordance with annual budget and staff needs.
  • Work with finance/hr manager to keep equipment and furnishings inventory and asset lists up to date.


DC Office Management

  • Serve as the primary administrative point of contact with DC office building owners/agents. 
  • Anchor the DC office safety and security planning and incident response efforts as needed, and coordinate with DC office staff to manage arrival and departure of invited visitors.  
  • Coordinate with finance manager on procurement of service and renewal of D.C. office-specific service agreements for major office vendors and service providers (e.g. copier service, cleaning and other occasional special services). 


Advancing Race Equity

Clearly and consistently articulate an understanding of racial equity and structural racism and the centrality of this analysis to the work Free Press does and how we operate. Integrate that knowledge into work projects and interactions by addressing structural implications and disproportionate impacts of policies, activities and decisions on race, class, gender and other group identities within the context of job responsibilities and projects.  


Other Duties of Similar Complexity:

This position is part of a small operations team that provides critical infrastructure and staff support to 35 people working in one primary office in Washington, DC and in dozens of home office locations across the United States. Each member of the operations team provides backup and support to others on the team for critical office management, finance, IT and other administrative functions throughout each year.


Desired Skills and Attributes:

  • Is inspired by being part of a team that provides critical infrastructure for a progressive, mission driven organization
  • Loves all things technology and obsesses about creating secure working environments
  • Must have strong deductive reasoning and critical thinking skills
  • Uses judgement to discern between urgent and important
  • Must be adept at identifying problems and proposing solutions
  • Must be skilled at motivating colleagues at all levels in the organization to support a common goal
  • Must have a commitment to racial equity and experience working with communities of color
  • Must be a creative self-starter, able to work independently and with limited oversight to accomplish agreed upon objectives and to evaluate results
  • Must be able to work under tight deadlines, navigate competing priorities and effectively adjust work plans to respond to emergent challenges or opportunities
  • Must be able to remain positive, tactful and composed under pressure
  • Must be a team player with a low-ego approach to collaboration with both internal and external colleagues
  • Must be able to develop and maintain relationships with a wide range of external organizations
  • Must demonstrate excellent interpersonal, written and verbal communication skills
  • Spanish language fluency is a plus
  • Must value and respect differences of race, ethnicity, age, gender, sexual orientation, gender identity, religion, ability and socioeconomic circumstance
  • Dedication to Free Press’ mission of fighting for everyone’s rights to connect and communicate, in addition to the overall success of the organization 


Minimum Qualifications:

  • No minimum education is required; a bachelor's degree may be an indicator of capacity for this position.
  • 5 or more years of directly relevant experience in a nonprofit public interest organization or similar setting is required
  • Strong interest in media and technology issues and demonstrated experience working on those or similar issues
  • Demonstrated capacity for full-charge “ownership” of program or administrative areas that are integral to day to day organizational functions
  • Experience supervising  volunteers or interns
  • Experience liaising with colleagues in allied organizations
  • Attention to detail, flexibility and demonstrated capacity to operate in a fast-paced environment
  • Must have ability to succeed in a predominately telework/remote office environment, including working with an off-site manager, adopting and maintaining strong digital security practices, and fostering connection and community with colleagues located throughout the U.S.


Compensation:

Free Press is committed to offering competitive pay and generous benefits, including group medical, dental and vision insurance, short- and long-term disability insurance, retirement benefits, flexible spending accounts and paid family leave. Annual paid time off is a total of nine weeks, including vacation, health-care leave and holidays.


We provide a home office and cell phone stipend, a computer and other needed equipment and furniture as applicable.


This position is categorized as a tier two position, in the context of five possible functional classifications at Free Press, ranging from coordinator (tier one) to executive (tier five). 


The starting salary at Free Press for an operations and technology manager who meets the above qualifications is in the $65K-$70K range.  Starting salary is based on the selected candidate’s qualifications and experience. To counter pay inequality and uphold internal parity, we use a nonnegotiable starting salary system, while benchmarking our pay to highly competitive markets in the nonprofit sector.


How to apply:

Complete our online application. Fully answering the application questions is an important part of the application process; 4-5 sentences in response to each question will help us understand your thinking.


Please add "apps.bamboohr.com" to your contact list so you won't miss any emails from us regarding the application.


Free Press Is an Equal Opportunity Employer. We value excellence and diversity in our workforce. People of color, women, people with disabilities, lesbian, gay, bisexual, queer, transgender, gender-nonconforming and formerly incarcerated individuals are strongly encouraged to apply.


If you meet some of the qualifications above, we encourage you to apply or to reach out for more information. We know groups subjected to systemic oppression– including people of color, women, people from working class backgrounds, and people who identify as LGBTQ – are less likely to apply unless and until they meet every requirement for a job. Therefore, we strongly encourage applications from people with these identities or who are members of other communities who are marginalized.


We provide reasonable accommodations for the application, interview, or any other aspect of the employee selection process to applicants with disabilities. Please email amartyn@freepress.net to request an accommodation.


Key dates:

This position was posted on July 21, 2021. We encourage early applications and will begin our screening process on August 16, 2021.  This search will remain open until the position is filled. The ideal candidate will be available to begin work in September/October 2021.


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  • Location
    Washington, District of Columbia
  • Department
    Operations
  • Employment Type
    Full-Time